Complaints procedure

If you have any comments or complaints please contact the surgery on 02085205138 to discuss with Dr Jennifer Bailey. If you wish to put your comments/complaints in writing, please use our complaints leaflet which can be handed in to the surgery or sent via email to

Alternatively, the complaint can be addressed to the PALS Officer at the PCT, telephone number 0203 594 2040 or via email at If you are still dissatisfied you can complain to the ombudsman, Parliamentary and Health Service Ombudsman, Millbank Tower, London SW1P 4QP. Tel: 0345 015 0433 or fax: 0300 061 4000 or visit

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